Refund Policy

Paid subscription access begins when payment is verified and the account is credited. If access is not delivered because of a CoinAbout system error, contact support so we can restore access or review a refund.

Plan renewals, cancellations, and access periods are governed by the subscription terms shown at checkout and in your account.

Blockchain payments are often irreversible. Network fees, gas fees, failed transaction fees, and payments sent to the wrong chain, token, or address may not be recoverable.

If you believe you made a duplicate or incorrect payment, provide the wallet address, transaction hash, chain, amount, timestamp, and account email so support can investigate.

Refunds are reviewed case by case. We may deny requests involving abuse, chargeback fraud, duplicate KYC attempts, violation of terms, completed access periods, or unrecoverable blockchain errors.

Approved refunds may be returned through the original payment path where possible or through another compliant method. Processing times depend on payment rails and chain conditions.

Email hello@coinabout.com with your account email and payment evidence. Do not send seed phrases, private keys, or wallet backup files.

Support may need to verify account ownership and transaction control before discussing billing or subscription details.